Customer Service

Customer Service

Customer Service

Shipping & Delivery: While we are unable to guarantee a specific time for delivery, we try our best to deliver within work hours. If the order has been placed before 1:00pm EST, same day delivery may be available (conditions may apply), and arrangements may be delivered within 4 hours of confirmation of order. Same day delivery and specific delivery times may not be available during major holidays.  If you have a specific time frame, please indicate this in the Special Delivery Instructions at checkout and we will try our best to accommodate. For all holidays, it is highly recommended to confirm your arrangement delivery 3-5 days in advance. We are open for deliveries 7 days a week.

Special Delivery Instructions: If you have specific instructions for delivery, such as leaving an arrangement with a trusted neighbour or concierge, please indicate this in the Special Delivery Instructions box upon checkout.

If the recipient is not home upon delivery:

  • Our courier may leave the arrangement in a safe and discreet place or with a neighbour.
  • Our courier may call the recipient before delivery to ensure he/she is present to accept.
  • Our courier may leave a note for the recipient to contact us to arrange for a new delivery.

Cancellation or Revision of Order: Your order may be cancelled or revised at any time after order confirmation but if the arrangement is en route for delivery or has been delivered, then your order may not be cancelled or revised. For any cancellation or revision requests, please call us immediately at 905-669-9993

Payment: Upon receiving your order form, one of our professionals will call you within 1 hour to confirm your order and obtain payment details over the phone. We accept all major credit cards, except Amex. Please ensure to provide a phone number where we can reach you conveniently.

Taxes: 13% HST is applied on the sub total upon checkout.

Hospital Deliveries: For hospital deliveries, please include hospital name, hospital phone number, the name and room number/ward of the recipient. We will contact the hospital to confirm delivery rules and regulations.

*Note: many ICU patients are not permitted to receive flowers. Please kindly check prior to placing your order.

Privacy & Security: We use Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.